Frequently Asked Questions
Everything you need to know about your ALOHAS experience.
How does the on-demand pre-order system work?
To reduce waste and promote sustainability, we offer a pre-order system where you can purchase upcoming collections at a discount before they are produced.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all packaging intact to be eligible for a refund.
How long will it take to receive my order?
In-stock items typically ship within 2-4 business days. For pre-order items, please refer to the estimated shipping date provided on the product page at the time of purchase.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options depending on your region.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your shipment's progress in real-time.